Kinobed

5-Year Guarantee

Most TV bed guarantees cover the frame and quietly exclude the mechanism — the one part with moving components. Ours covers both, for the same five years, and fixing it costs you nothing.

What is covered

  • Frame and structure — 5 years against manufacturing defects, including joints, slats and the ottoman base.
  • Lift mechanism — 5 years on the motor, control board, lift arms, bracket and remote.
  • Upholstery — 2 years against manufacturing defects such as seam failure or fabric flaws. Wear, fading and marking are not defects.
  • Gas struts — 5 years on ottoman bases.

How a claim works

  1. Contact us with your order number and a short description. Photographs or a video of the fault speed things up enormously, particularly for mechanism issues.
  2. We diagnose remotely. Most mechanism faults are identified from a ten-second video of the lift moving.
  3. Where it is a part — motor, control board, bracket or remote — we post you the replacement with fitting instructions and talk you through it. These are designed as swappable modules, not sealed units.
  4. If a part will not resolve it, we collect the bed, repair it at the workshop and return it. We do not send engineers to your home; this is how we keep it free.

Either route is free to you under the guarantee, including carriage both ways.

Outside the guarantee period, replacement gas struts and remote controls are available from our spares and accessories range.

What is not covered

  • Damage from a television heavier or larger than the bed's stated maximum. This is the most common rejected claim — check the limit before you buy. Our guide on what size TV fits a TV bed explains how to check.
  • Accidental damage, misuse, or modification of the mechanism or frame.
  • Commercial or rental use. This guarantee is for normal domestic use only.
  • Normal wear: fabric pilling, softening of foam, minor colour change from sunlight.
  • Beds moved between addresses and reassembled by anyone other than us.
  • Damage caused while fitting a replacement part contrary to the instructions we supply.
  • Faults in a television, soundbar or streaming device you supplied.

Transfer and proof

The guarantee is tied to the original purchaser and the delivery address, and is not transferable if you sell the bed. Your order confirmation email is proof of purchase — keep it, but we can also find your order from the delivery address and postcode.

Your statutory rights

This guarantee is offered in addition to your rights under the Consumer Rights Act 2015, which are not affected by it. If goods are faulty on arrival you may have the right to reject them for a full refund within 30 days — see our Returns & Refunds policy.