Shipping policy

Shipping & Delivery — Kinobed

Where we deliver

Mainland UK addresses.

Delivery cost

Free on every bed we sell, to England, Wales and the Scottish Lowlands. Deliveries to the Scottish Highlands and islands (AB, IV, KW, PA, PH and similar postcodes) are quoted individually before you pay. If a surcharge applies to your postcode we tell you before you are charged, and you are free to cancel for a full refund at that point.

What is included

Two people bring the bed into the room you choose, assemble the frame and headboard, run the lift ( With Extra Cost ), hand over the remote and take all packaging away. If your television is in the room on the day, they will clip it to the bracket and test it with you at no charge. Allow around forty minutes in the room. Someone over 18 needs to be present. ( For TV Bed ONLY )
Please be sure while you order that the assembly service is separately booked and not include in the original cost.

Made to order

We do not hold finished stock. Your frame is built and upholstered in our own UK workshop after you order, in the size and fabric you select.

Lead times

Bed frames are dispatched 5–10 working days from order. Mattresses ordered on their own are confirmed at the time you order. If a lead time slips you are told before dispatch, not after, and you can cancel for a full refund at any point before the bed leaves us. However if Bed is dispatch the delivery charges of 60GBP is deducted from Original Refund.

We deliver without undue delay and in any event within 30 days of your order, unless we agree a longer period with you.

Booking your delivery

When your bed is ready we contact you to agree a date. You choose it — we do not assign one — and we confirm a time window the day before.

Before you order

Please measure doorways, stairwells and landings against the external frame dimensions listed on each product page, not the mattress size. A TV bed also needs clearance at the foot for the screen to rise, and an ottoman base needs clearance for the lid. We cannot accept responsibility where an item cannot be brought into a property because of access.

Missed deliveries

If you are not available on the agreed date, contact us and we will rearrange at no charge.

Questions about your order

Email: helo@kinobed.co.uk
WhatsApp: +44 7594 705450

Kinobed is a trading name of SOFANCY NEST LTD, a private limited company registered in England and Wales.
Company number: 17445790 · VAT: Not registered for VAT
Registered office and trading address: 215 Lumb Lane, Bradford, England, BD8 7SG