Delivery & Assembly
Two people, into the room you choose, assembled and demonstrated, packaging taken away. Free everywhere in mainland UK on every bed we sell.
What happens, step by step
- Order confirmed. You get an email the same day with your order number and an estimated delivery week.
- Built to order. Your frame is made and upholstered in our own workshop in the size and fabric you chose. We do not hold finished stock.
- Booking call or message. When your bed is ready we contact you to agree a date. You choose it — we do not assign one, and we confirm a time window the day before.
- Delivery and build. Two people bring it into your bedroom, assemble it, run the lift, hand over the remote and take all packaging.
- TV fitted. If your television is in the room, they will clip it to the bracket and test it with you. No charge.
Allow around forty minutes in the room. Someone over 18 needs to be present.
Lead times
| All bed frames | 5–10 working days from order |
|---|---|
| Reduced lines | 5–10 working days from order |
| Mattresses ordered alone | Confirmed when you order |
If a lead time slips, you are told before dispatch, not after. You can cancel for a full refund at any point before the bed leaves us.
Delivery zones
| England, Wales, Scottish Lowlands | Free — delivered and assembled |
|---|---|
| Scottish Highlands (AB, IV, KW, PA, PH) | Quoted individually before you pay |
| Scottish islands | Quoted individually |
| Northern Ireland | Quoted individually before you pay |
| Isle of Man, Channel Islands, Isles of Scilly | Quoted individually |
| Republic of Ireland & EU | Not currently served |
Access — read this before ordering
A TV bed is a heavy piece of furniture with a motor in it. Assembled weight is typically 96kg, and the footboard section is the bulkiest single part.
- Frames break down for access and most pass through a 76cm doorway.
- Tight staircases, loft conversions, spiral stairs and sharp landings need checking first. Measure the narrowest point and tell us at checkout.
- We cannot deliver through windows or use external lifts.
- Clear the room before the team arrives — they cannot move your existing furniture for insurance reasons.
If a bed genuinely cannot be got into the room despite accurate information from you, we take it away and refund you in full.
Old bed removal
Ask us before you order. We can do it on some routes and not others, and where we can there is a charge we will quote you first. It must be fully dismantled and accessible on the day, and we cannot take away anything soiled or infested.
Tracking your order
Once your bed is in production you can check progress any time through Track My Order. More questions are answered in our FAQs.
Missed deliveries
If nobody is home for an agreed slot, a re-delivery charge applies, which we will quote before we rebook. If we miss the window, the re-delivery is free and you can choose any subsequent date.