Refund policy

Cancelling a standard made-to-order bed

If you order online, by telephone, WhatsApp or another distance-selling method, you may cancel with Valid reason at any time before delivery the day you receive your order.

Our beds are manufactured after an order is placed. However, a bed ordered in a standard size and using fabrics, colours and configurations from our normal range is not treated as bespoke solely because we manufacture it after receiving your order.

To cancel, email helo@kinobed.co.uk or message us on WhatsApp at +44 7594 705450. Please include your order number if available.

Returning your bed

Beds cannot normally be returned by post, so we will arrange collection and dismantling.

For a change-of-mind return, you are responsible for the direct cost of collection. Depending on your location, this will not exceed approximately £120. We will confirm the applicable collection cost and may deduct it from your refund.

Please take reasonable care of the goods while they are in your possession. You may inspect them as you would in a shop. We may reduce your refund if handling or use beyond what is reasonably necessary to inspect the goods has reduced their value.

Televisions supplied with a bed

Where a television is included with your order, it is covered by its manufacturer's warranty. Within the 14-day cancellation window it must be returned with the bed, unused and in its original packaging.

Contact

Email: helo@kinobed.co.uk
WhatsApp: +44 7594 705450

Kinobed is a trading name of SOFANCY NEST LTD, a private limited company registered in England and Wales.
Company number: 17445790 · VAT: Not registered for VAT
Registered office and trading address: 215 Lumb Lane, Bradford, England, BD8 7SG